Assessor Resource

TLIE3022A
Complete workplace documents

Assessment tool

Version 1.0
Issue Date: May 2024


Documents are completed as an integral part of routine work in the context of the workplace concerned.

Work is performed under minimal supervision, generally in a team environment.

Work involves the application of established communication principles and practices and may include the use of local technical language and vocabulary within documents.

This unit involves the skills and knowledge required to collect, prepare, analyse and process workplace documents in accordance with workplace requirements. It includes collecting, preparing, analysing and interpreting information, and completing documents.

Licensing, legislative, regulatory or certification requirements may be applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Communication techniques, including active listening and effective questioning

Organisational procedures and policies for the completion of documents and forms

Issues that may occur when preparing and completing workplace documents, and action that can be taken to resolve them

Format and layout of documents and forms used in workplace activities

Methods used to analyse and interpret information to be included in workplace documents and forms

Required skills:

Literacy and numeracy levels appropriate to the documents to be completed

Read and interpret instructions, procedures and information relating to the completion of workplace documents

Report and rectify within limits of own role identified problems when preparing and completing workplace documents

Work systematically with required attention to detail

Apply methods of analysis and interpretation for workplace documents

Use appropriate numeric functions when interpreting and analysing information

RANGE STATEMENT

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Communication techniques may include:

active listening

questioning to obtain information and clarify information and understanding, including:

open and closed questions

direct and indirect questions

probing questions

Communication problems may include:

misunderstanding

misinterpretation

noisy environments or communication channels

illegible writing or print

use of non-standard vocabulary (jargon, acronyms, etc.)

incorrect assumption that message has been received and/or correctly understood

outdated information sources

language barriers

Personnel communicated with may include:

train drivers

train crews

train controllers

signallers

other workplace personnel and rail safety workers

station/customer service staff

passengers

customers

security personnel

police and other emergency services personnel

other professional or technical staff

local government authorities

Documents and forms may include:

routine written reports on workplace activities, including:

incident or accident reports

safeworking forms

train control diagrams

train graphs

log books

train register books

train notices

Information and documentation may include:

workplace procedures, checklists and instructions

workplace policies

legislation, regulations and related documentation

working timetables

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Purpose and audience for the document are identified 
Appropriate document format is identified to meet organisational requirements 
Relevant information is collected for inclusion in the document 
Active listening skills are demonstrated when collecting information 
Questioning techniques are used to gain additional information and clarify understanding 
Relevant information is interpreted, analysed and collated as required for inclusion in the document 
Where required, a draft is prepared in accordance with organisational procedures 
Document is completed in accordance with organisational policies and procedures 
Document is edited and a final version appropriate to the required communication is presented 

Forms

Assessment Cover Sheet

TLIE3022A - Complete workplace documents
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE3022A - Complete workplace documents

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: